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Policies at Yorkshire Bespoke Timber

At Yorkshire Bespoke Timber, we’re dedicated to giving our customers a fair, rewarding and enjoyable experience when building your dream. Take a look at our store policies detailed below to learn more and reach out today with any questions.

Payments, Shipping and Delivery

What You Need to Know

All orders placed require a minimum of 50% deposit upon ordering and the remaining balance before delivery.

We will keep you up to date with your order and its progress.


Once your order has been complete, We will contact you to arrange a delivery date.

we aim to have our orders complete within 4 weeks and ready for delivery. 

Once out for delivery our driver will message you with a rough eta first thing and again 30 minutes before arrival.

More about shou sugi ban

Interior walls to intriguing furniture to eye-catching exterior siding,

Shou Sugi Ban provides magnificent visual charm. Its texture and range of colours bring out a fascinating character that both complements traditional wood elements and makes contrasting colours pop.

Originating in Japan during the 18th century, Shou Sugi Ban is a striking method to preserve and finish wood. This is done through the process of charring. Traditionally, this technique is used on cedar panels for the purpose of weatherproofing and produces a rich charcoal finish.


Shou Sugi Ban cladding tends to require maintenance less often than any other timber products, the maintenance depends on the type of timber used and the thickness of the charred layer. We advise new coat of oil should be applied every 2-4 years, depending on the timber and the amount of sun light on the product.


Privacy Policy 

Yorkshire Bespoke Timber LTD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone of our customers who visits our sites or visits our Facebook, we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.


1. Definitions and Interpretation 

In this Policy the following terms shall have the following meanings: 

“Account” means an account required to access and/or use certain areas and features of our site; 

“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by 

Our site are set out in Part 14, below; and 

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; 


2. Information About Us 

Our Site is owned and operated by Yorkshire Bespoke Timber LTD and our company number is 14385610 

Registered address: 27 Old Gloucester St, London WC1N 3AX, UK  


3. What Does This Policy Cover? 

This Privacy Policy applies only to your use of our site and the products/services that we offer. Our sites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 


4. What is Personal Data? 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. 


5. What Are My Rights? 

Under the GDPR, you have the following rights, which we will always work to uphold: 

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15. 
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this. 
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more. 
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more. 
e) The right to restrict (i.e. prevent) the processing of your personal data. 
f) The right to object to us using your personal data for a particular purpose or purposes. 
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. 
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way. 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15. 

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 


6. What Data Do We Collect? 

Depending upon your use of our site/products/services, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies. 

• Name; 
• Date of birth; 
• Gender; 
• Address; 
• Email address; 
• Telephone number; 
• Payment information; 
• Information about your preferences and interests; 
• IP address; 
• Web browser type and version; 
• Operating system; 
• A list of URLs starting with a referring site, your activity on our Site, and the site you exit to; 


7. How Do You Use My Personal Data? 

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will or may be used for one of the following purposes: 

• Providing and managing your Account; 
• Providing and managing your access to our site/products/services. 
• Personalising and tailoring your experience on of products/services. 
• Supplying our products/services to you. Your personal details are required in order for us to enter into a contract with you. 
• Personalising and tailoring our products/services for you. 
• Communicating with you. This may include responding to emails or calls from you. 
• Supplying you with information by email/post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us at 
• Analysing your use of our site/product/services and gathering feedback to enable us to continually improve our these and your user/customer experience. 

With your permission and/or were permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and post with information, news, and offers on our products/services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. 

Third Parties whose content appears on our site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties. 


8. How Long Will You Keep My Personal Data? 

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. 


9. How and Where Do You Store or Transfer My Personal Data? 

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. 

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission. 

Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country. 


10. Do You Share My Personal Data? 

We will not share any of your personal data with any third parties for any purposes, subject to one important exception. 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 


11. How Can I Control My Personal Data? 


11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via our site or when using our services, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or at the point of providing your details and by managing your Account). 


11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. 


12. Can I Withhold Information? 

To use all features and functions that we have available as services and on this site, you may be required to submit or allow for the collection of certain data. 

You may restrict our use of Cookies. For more information, see Part 14 – our Cookie Policy 


13. How Can I Access My Personal Data? 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. 

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. 

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. 


14. How Do You Use Cookies? 

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products/services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. 

By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. These Cookies are not integral to the functioning of our site and your use and experience of our Site will not be impaired by refusing consent to them. 

All Cookies used by and on our Site are used in accordance with current Cookie Law. 

Before Cookies are placed on your computer or device, you will be shown a small prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies. 

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them. 


15. How Do I Contact You? 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of the Legal Department): 

Email address: 

Postal Address: 27 Old Gloucester St, London WC1N 3AX, UK 


16. Changes to this Privacy Policy 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. 

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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